Term and Conditions

Welcome to Victorinox Shop, your premier destination for Swiss-engineered travel gear. These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium products. By accessing our site and making purchases, you agree to these terms in full.

1. Website Usage

1.1 Eligibility

Our website and services are intended for discerning travelers aged 18 or older who appreciate quality craftsmanship. By using our site, you represent that you meet these requirements.

1.2 Account Responsibility

When creating an account, you agree to:

• Provide accurate and current information
• Maintain the confidentiality of your login credentials
• Notify us immediately of any unauthorized account activity

2. Product Information

2.1 Product Descriptions

We take pride in accurately representing our Swiss-crafted travel gear. However, slight variations in color or texture may occur due to:

• Natural characteristics of premium materials (especially leather goods)
• Your device’s display settings

2.2 Product Availability

While we maintain careful inventory, high-demand items from our Designer Luggage or Leather Collections may occasionally sell out. We reserve the right to cancel orders for unavailable items with prompt notification.

3. Orders & Payments

3.1 Order Process

Your order represents an offer to purchase which we accept when:

• We send an order confirmation email
• Your payment is processed successfully

3.2 Pricing

All prices are in USD and include applicable taxes unless otherwise stated. We reserve the right to adjust prices for:

• Material cost fluctuations
• Currency exchange variations (for international orders)

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

For security, all transactions are processed through encrypted payment gateways.

4. Shipping Policy

4.1 Processing Time

Orders are processed with Swiss precision within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information upon shipment.

4.2 Shipping Options

We offer:

• Standard Shipping ($12.95): Via DHL/FedEx, 10-15 business days
• Free Shipping: Via EMS for orders over $50, 15-25 business days

Note: Not available in certain Asian countries and remote regions.

4.3 International Orders

International customers are responsible for:

• Any customs duties or import taxes
• Providing accurate delivery information

5. Returns & Exchanges

5.1 Return Eligibility

We accept returns within 15 days of receipt for items that are:

• Unused with original tags attached
• Packaged with original protective materials (especially for leather goods)
• Accompanied by proof of purchase

5.2 Non-Returnable Items

For hygiene and customization reasons, we cannot accept returns for:

• Cosmetic bags and clutches marked “final sale”
• Custom-made Footlockers/Trunks or monogrammed Designer Luggage

5.3 Return Process

To initiate a return:

1. Email [email protected] within 15 days
2. Include order details and reason for return
3. Wait for RMA authorization (within 2 business days)
4. Ship to: Victorinox Shop Returns, 468 Hilltop Drive, Frio, US 79045

Note: Customers bear return shipping costs unless the return results from our error.

6. Intellectual Property

All content on travelbagpromo.com, including:

• Product designs
• Branding elements
• Photography
• Descriptive text

are protected by international copyright and trademark laws as property of Victorinox Shop or our licensors.

7. Liability Limitations

7.1 Product Use

While our travel gear is engineered for durability, Victorinox Shop is not liable for:

• Damage from improper use or neglect
• Normal wear and tear
• Modifications by third parties

7.2 Website Operation

We strive for uninterrupted service but cannot guarantee:

• Error-free operation at all times
• Immediate resolution of technical issues

8. Privacy Commitment

We handle your personal information with the same discretion we apply to our Swiss manufacturing processes. Details are outlined in our separate Privacy Policy.

9. Policy Updates

We may update these terms periodically to reflect:

• Changes in our product offerings
• Evolving legal requirements
• Enhancements to customer service processes

Continued use of our site after changes constitutes acceptance of the updated terms.

10. Contact Information

For questions about these Terms or our premium travel products:

Victorinox Shop Customer Service
Email: [email protected]
Physical Address: 468 Hilltop Drive, Frio, US 79045