At Victorinox Shop, we take pride in our Swiss-engineered travel gear and want your shopping experience to reflect the same precision and care that goes into crafting our premium products. Below you’ll find detailed information about our shipping and returns processes designed for discerning travelers who value quality and exceptional service.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping – via EMS (for orders over $50)
    • Delivery within 15-25 business days after shipment
    • Basic tracking included

Note: We ship worldwide except to certain Asian countries and remote regions. Delivery times may vary for international destinations depending on customs processing.

Returns & Exchanges

We stand behind the quality of our Swiss-crafted travel gear. If any item doesn’t meet your expectations, our straightforward returns process ensures a seamless experience.

Eligibility

We accept returns and exchanges within 15 days of receipt for most items, provided they are:

  • In original, unused condition with all tags attached
  • Accompanied by the original receipt or order confirmation
  • Packaged in the original protective dust bags (for leather goods and designer items)

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Cosmetic bags and clutches marked as final sale (for hygiene reasons)
  • Custom-made or monogrammed items from our Footlockers/Trunks and Designer Luggage collections

How to Initiate a Return or Exchange

  1. Contact Our Concierge Team

    Email [email protected] within 15 days of receiving your order with:

    • Your order number
    • Product details (item name, SKU if available)
    • Reason for return/exchange
    • Preferred resolution (refund or exchange)
  2. Receive Authorization

    Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions.

  3. Prepare Your Package

    Repack items securely in original packaging with all protective materials. Include the completed Return Form (template provided in authorization email).

  4. Ship Your Return

    Send via your preferred carrier to:

    Victorinox Shop Returns
    468 Hilltop Drive
    Frio, US 79045

    Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping fees are non-refundable

Exchange Process

For exchanges:

  • We’ll ship your replacement item once the return is received
  • Standard shipping rates apply for the new shipment
  • Price differences will be charged/refunded as needed

International Returns

For our global clientele (excluding certain Asian and remote regions):

  • Mark the package as “Returned Goods” to avoid customs fees
  • Include all original documentation
  • Refunds will be issued in USD

For expedited service or special circumstances regarding our premium leather luggage or designer collections, please contact our customer service team at [email protected] with “Priority Return Assistance” in the subject line.

At Victorinox Shop, we pledge to handle your return request with the same precision engineering that goes into every one of our premium products. Safe travels!